Before You Build the Course
When I first read the Bitloom Technologies scenario, I remembered the doctor analogy from this week’s module. Bitloom's leadership sees poor communication skills as the problem and suggests communication training before looking into what is really causing the customer service issues. While communication training might appear to be a sensible solution based on customer complaints, the needs assessment shows a more complicated situation. This illustrates why learning designers cannot just accept every training request at face value. We have a professional duty to investigate the real performance problem before suggesting any solution. A key takeaway from Brett Christensen's webinar was that learning designers are not just training developers; they are problem solvers. Christensen emphasized the need to ask questions before creating solutions. Instead of asking, "What training do you want?" an instructional designer should ask, "What problem a...